COVID-19 Update - We remain open and are here to help.

Veterinary care remains an essential service and our AEC locations are open. With current coronavirus restrictions in Victoria, you can travel outside the 5km radius from your home for vet care and travel after curfew hours to visit our hospital if you have a pet emergency.

Our safety procedures are in place to ensure that we can continue to provide emergency care. As always, our priority is providing care to your pet. Please understand that there may be increased wait times and new procedures in place, please work with us and remain respectful of our team in these unprecedented times.

If you are in self isolation, unwell or have had contact with someone who has tested positive for Covid-19, please do not visit the hospital. Please call us and we can discuss options over the phone, this may include a tele-medicine consult for your pet or alternate arrangements for a friend to bring your pet in to us instead.

Our aim is to continue to be able to provide the highest levels of care to our patients. In order to do that we are taking these steps to protect you and our team.

How we can help you today:

Initial Assessment

1

Upon arrival please STOP at the front door and call us to speak with our team.

2

DROP your pet with our team who will take your pet through to be assessed.

3

We ask you to return to your car to WAIT whilst we assess your pet. We'll email or text you a registration form with some health screening questions.

4

We'll call you to discuss your pet's situation and next steps.

Consultation

Discharge

5

Our veterinary team will call you when they are ready to consult with you. Depending on your pet’s risk factors we will do this either in person or over the phone at our discretion. When performing the consult in person, there will be a maximum limit of one client only in the consult room.

6

When your pet is ready to go home, our team will meet you at the front door. Discharge instructions will be given by phone and email.

Why are we taking these precautions?
These safety measures are in place to ensure we stay open and are in a position to provide care for you and your pets during these extraordinary times.

We ask that you follow all government recommendations and contact your local Animal Emergency Centre for more information.

Thank you for your co-operation and understanding – we are here to work with you to provide care for your pet when you need us most.

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