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This Privacy Policy applies to the services and products offered by the Animal Emergency Centre (AEC).
AEC is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, AEC will only collect and use personal information as set out below.
AEC will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily. When a product is purchased or through marketing activities (online, in a clinic, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide updated information, and advise of other AEC products which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in AEC being unable to sell you products and/or provide certain services.
AEC policy for collecting personal information from children under the age of 15 is to seek the permission of a parent or guardian for the collection of this information.
Cookies are pieces of information that a website transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow AEC to record how many people are using the different parts of the site. It is possible to set the browser to refuse cookies, however, this may limit the services provided by AEC website.
Using and Disclosing Your Personal Information
Personal Information will be used for the following primary purpose:
For the purpose described above, information may be shared with AEC group businesses. AEC recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purpose without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of AEC, any AEC organisation, or any member of the public, or to lessen a serious threat to a person's health or safety.
AEC may contact individuals using the information which was provided in order to:
AEC does not send advertising information without obtaining prior consent. If an individual receives communications from AEC which they do not wish to receive, they may remove their name from the database by contacting AEC on the customer enquiry email admin@aecvets.com.au. Please allow 14 days for this request to be processed.
Individuals have the right to review the information that may be recorded on the AEC database. Information may be reviewed by contacting AEC on the customer enquiry email admin@aecvets.com.au
Information contained on the database may be amended by contacting AEC on the customer enquiry email admin@aecvets.com.au. Requests may be made to delete personal information and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in AEC being unable to sell products directly and/or provide certain services.
AEC will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. AEC employees and data processors are obliged to respect the confidentiality of any personal information held by AEC. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. AEC will not be held responsible for events arising from unauthorised access to personal information.
AEC provides links to websites outside of the AEC site. These linked sites are not under the control of AEC, and AEC is not responsible for the conduct of companies linked to the AEC website.
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by emailing admin@aecvets.com.au